News

December 1st, 2016 - Bangor Branch Supporting Maine's Coats and Toys for Kids Drive

Got some great coats that your kids have outgrown? Why not Donate them? Infinity is a proud supporter of the #CoatsforKidsMaine. Check out this clip of Jennifer Oliveira and Tyler Small from our Bangor branch getting interviewed about it! #CoatsAndToysForKids http://www.wlbz2.com/…/3-days-until-34th-annual-c…/359644575

November 2nd, 2016  - Survey Invitations Have Been Sent!

Did you receive the invitation/link to our Annual Member Satisfaction Survey? It was sent via Infinity InBox e-mail. If you did not receive it, please contact our Operations department to update your e-mail address: (207) 854-6000 ext 4125     

We want to hear from You! The 24 question survey should take no more than 5-10 minutes to finish, and will be completely confidential. Your response is important, and will help us plan for 2017!

October 21st 2016 

Annual Satisfaction Survey Invitation Coming Soon VIA "INFINITY INBOX" 

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We want to hear from you!  Infinity Federal Credit Union will be conducting its Annual Member Satisfaction survey over the next few weeks.  An invitation will be sent to you via email and direct you to a special survey page on our site.  The 24 question survey should take no more than 5-10 minutes to finish, and will be completely confidential.  Watch for it in your next "Infinity Inbox!"   
* If your e-mail is not presently on file, or if you are concerned we may not have an up to date e-mail for you, please contact our Operations team at extension 4121. We thank you in advance for your participation, and thank you for choosing Infinity Federal Credit Union.

October 7th 2016 - Text Messaging Scam ALERT re: "Compromised Cards"

We have been advised that members of another credit union locally have received text message alerts that their debit card had been compromised and that they needed to call an 844 number to resolve it. This is a scam. Infinity FCU would NEVER send text message alerts requesting our member's debit card information.  As a rule of thumb, you should NEVER respond to unsolicited text messages with your account information. If you are ever in question of something's legitimacy, simply contact us, or the business directly.

October 5th 2016 - Infinity Makes Top 10 List for Best Places to Work in Maine 2016! 

INFINITY FCU found out that we were ranked #7 for Best Places to Work in Maine at last night's banquet!  This is the 5th year in a row that Infinity has made the list!  We LOVE our job and it shows!  

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October 3rd 2016 - September's 0.00% APR Auto Loan Winner Announced!  

The Winner of the Aut-OH 0.00% APR contest was Diane Millerl!  Diane's auto loan rate will now be 0.00% APR for the ENTIRE TERM of her loan!  Infinity FCU - "Your BEST Interest!"

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October 1st, 2016

Your Debit Card is Changing - Re-Designed EMV Debit Cards are Coming!

EMV stands for "Europay, MasterCard, and Visa.” It is a small metallic computer chip embedded into cards that makes them extremely hard to counterfeit. Not “Swiped”, but inserted into payment terminals, EMV chips create a unique transaction code for each point of sale that cannot be used again. The result is that if a hacker steals the information from an EMV card purchase, unlike magnetic strip cards, the unique code will not work on any future purchases. The EMV technology will not prevent data breaches from occurring, but it will make it much harder for criminals to successfully profit from what they steal. You can expect to receive your new EMV chip debit card in the mail some time between October 17th and November 14th.

* IMPORTANT: Make sure to activate your new card immediately upon receipt, as your old debit card will be deactivated shortly following the reissue.

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If you have any questions about this new EMV technology, or would like additional clarification, please contact our Card Services department at (207) 854-6000 ext. 4155

September 12th 2016 - August's 0.00% APR Auto Loan Winner Announced!  

The Winner of the Aut-OH 0.00% APR contest was Joanna Therrienl!  Joanna's auto loan rate will now be 0.00% APR for the ENTIRE TERM of her loan!  Infinity FCU - "Your BEST Interest!"

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September 2nd 2016 - New Credit cards are coming with EMV technology...AND a FRESH NEW LOOK! 

EMV stands for "Europay, MasterCard, and Visa.”  It is a small metallic computer chip embedded into cards that makes them extremely hard to counterfeit.  Not “Swiped”, but inserted into payment terminals, EMV chips create a unique transaction code for each point of sale that cannot be used again.  The result is that if a hacker steals the information from an EMV card purchase, unlike magnetic strip cards, the unique code will not work on any future purchases. EMV technology will not prevent data breaches from occurring, but it will make it much harder for criminals to successfully profit from what they steal.  (Click Image Below to visit our M/C page and to read "How to use your EMV Chip Card.")

In addition to the new EMV chips, the look of our Credit cards has been completely redesigned.  We have moved away from the "standard gold" and “basic pinstripe” looks, and created a more “infinity-esque” style that will better represent Infinity’s boundless desire to “put members a step ahead in life.” 

How and When will you get yours?

If you presently hold an Infinity FCU Mastercard, Infinity is planning a mass reissue starting Septmember 2nd. 
You can expect to receive your new EMV Credit card in the mail sometime between September 2nd - 15th 2016. 

  •  "Gold" MasterCards will now be replaced with Infinity "Velocity" cards,
  • "Classic" MasterCards will now be replaced with Infinity "Momentum" cards,
  • "Essential" MasterCards will now be replaced with Infinity "Evolution" cards.

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Redesigned, EMV enabled Debit cards are expected to be distributed in October.  

 

August 6th 2016 -  New EXTENDED HOURS in our Phone Center!

Need some Online Banking assistance before work?  How about an account question answered while you’re cooking dinner?  Now you can!  Infinity NOW OFFERS extended early/late member assistance hours!

Infinity FCU’s NEW Phone Center hours: 8:00 am to 6:00 pm, Monday thru Friday, and 8:00am to 2:00pm on Saturdays!

When you can't make it to your local branch but need personal assistance, contact our Member Engagement Phone Center!  Providing you with extended hours Monday thru Saturday, the Phone Center is answered by friendly, staffers who can quickly get you the solution you need!  Whether it’s a loan request, a VISA card issue, online banking help, or an account question, we can help, and now we can help during extended hours!

July 8, 2016   IMPORTANT!

Wendy's announced today, 7-8-2016, that it had a breach in its credit card system that gave hackers their customer's credit card information. Malware targeted point-of-sales systems and acquired cardholder names, numbers and verification codes.  There were over 1,000 Wendy's locations that were listed, 4 of which were in Maine:  Portland, Saco, Scarborough, and Windham.  
People who have eaten at Wendy's since December 2015 should check their credit card statement for any unusual charges!   

If there are charges you do not recognize, click HERE to visit our "Lost or Stolen Card" page.  The numbers to all of our 24/7 fraud lines are listed there based on your card type. Call IMMEDIATELY to report that your card has been compromised. 

Got Questions or concerns?  Infinity's Card Specialists are available to help you through the fraud process: (207) 854-6000 x 4155

Here is the link to Wendy's official statement and the list of affected Wendy's locations: https://www.wendys.com/en-us/about-wendys/the-wendys-company-updates

 

 June 1, 2016

Got Can Tabs?  Infinity branches are proud to be collection sites for can tab donations to the Ronald McDonald House! 

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INFINITY Federal Credit Union receives Diamond Award for outstanding digital marketing - CUInsight

March 28, 2016

INFINITY Federal Credit Union receives Diamond Award for outstanding digital marketing

PORTLAND, ME (March 28, 2016) — INFINITY Federal Credit Union (IFCU) was recently a recipient of their very first Diamond Award, which recognizes outstanding marketing achievements in the credit union industry.

The award was presented to INFINITY’s Director of Marketing Mary Post by the Credit Union National Association (CUNA) Marketing and Business Development Council, a national network comprised of nearly 1,200 credit union marketing and business development professionals. Awards were given in each of 30 categories ranging from advertising to community events and beyond.

INFINITY Federal Credit Union won its Diamond Award in the category of Digital Advertising.  INFINITY’s winning campaign highlighted it’s “No Fee” MasterCard product.  Entitled “Be Fearless, It’s FEE-Less,” the series of digital ads featured people performing “extreme” stunts such as Sky Diving, Flyboarding, and Parasailing without fear because the Infinity MasterCard they used to pay for it had a low rate and no risk of fees.  The campaign increased the credit union’s profile in the market, attracted new members and contributed to an annual growth rate of 85% in credit card balances.

“INFINITY’s focus is to make a difference and put our members a step ahead in life.  The outstanding results of this campaign demonstrate the power of marketing that is remarkably creative with a message that resonates and connects with people.  We are so pleased that Mary’s talents and INFINITY was recognized by CUNA with a Diamond Award” said President/CEO Liz Hayes.

Award winners were recognized at the council’s 23rd annual conference held March 20-23 in Anaheim, California. For more information on the Diamond Awards or to view the entire list of winners, go to www.cunacouncils.org/awards.

January 15, 2016

Infinity Federal Credit Union has a Crasher!

Portland, ME  —  Infinity Federal Credit Union is pleased to announce that Business Development Manager, Adam Carrier, has been selected to attend Crash the GAC by The Cooperative Trust and Credit Union National Association and represent the Maine Credit Union League this February in Washington D.C.!

Each year, the brightest and most influential credit union young professionals (under the age of 35) nationwide are sought out to “crash” CUNA’s Governmental Affairs Conference.  Crash the GAC will run a tailored program alongside the main event and allow for mentor sessions with key individuals; previously from the likes of National Credit Union Foundation, Credit Union National Association, Filene Research Institute and CUNA Mutual Group.

Upon learning he had been selected, Infinity’s Marketing Director, Mary Post said, “Adam’s spirit and enthusiasm is infectious.  Coupled with his great knowledge base and experience, he is sure to make a great contribution to the GAC program.” 

Carrier responded, “At Infinity, we have helped countless members drastically improve their financial standing and quality of life.  I am really looking forward to creating new connections with other credit union leaders from around the nation, and beyond excited to CRASH THE GAC!!”

All Crashers receive a complimentary registration to attend GAC, from Credit Union National Association.

“The commitment from both CUNA and The Cooperative Trust to the Crash the GAC program says a great deal about the importance of young adults in the credit union system” says James Marshall, Manager of The Cooperative Trust, “looking at the advocacy issues that face credit unions early in one’s career helps set our young professionals up with the right knowledge to help support their credit unions as they become our CEO’s of the future. With a reach across the whole of the United States, Crash the GAC brings a diverse group of future leaders to the forefront of credit unions at the industry’s premier event.”

The Crash the GAC is brought to you by The Cooperative Trust and CUNA, in association with Credit Union Leagues/Associations.

January 4th, 2016

December's 0.00% APR Auto Loan Winner Announced!  

The Winner of the Aut-OH 0.00% APR contest was Evan Hazel!  Evan's auto loan rate will now be 0.00% APR for the ENTIRE TERM of his loan!  Infinity FCU - "Your BEST Interest!"

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December 23rd, 2015

December Deposit Drawing Winners Announced!

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Kirby kids that made a deposit into their accounts (or opened new Kirby Kangaroo club accounts) between December 1- December 23rd were entered to win a Giant 59" Teddy Bear!  

The Winners were:

Arundel - Gabriel Simoneau

Portland - Mary Registe

Westbrook - Joseph Szumowski

Bangor - Bristol Kelley 

December 7, 2015 

Infinity Federal Credit Union Announces New Chief Lending Officer

Portland, ME  —  Infinity Federal Credit Union (IFCU) has named Kandy Moreau as their new Chief Lending Officer.  In this newly created position, Ms. Moreau will set strategic direction for all of IFCU’s lending programs, including consumer, mortgage and the soon to be offered, business lending.  This includes managing all of the Credit Union’s loan policies, processes, guidelines and underwriting standards, credit risk and financial assistance.

Kandy has been with IFCU since 2012, and has more than 42 years of experience in the financial services industry. Previously, she served as Director of Lending Services.

Kandy holds a bachelor’s degree from St. Joseph’s College in Standish Maine. She is a native of Westbrook and currently resides in Raymond.

CEO, Elizabeth Hayes stated “In 2015, Kandy demonstrated professional and leadership growth and achieved important results for the credit union, including: exceeding a goal of $50 million in loans to our members, strengthening the expertise and leadership of the lending team, improving the process, and spreading knowledge on lending and other products throughout the credit union. She is a pleasure to work with and will make a great addition to our Chief team.”

About Infinity FCU

Infinity Federal Credit Union, established in 1921, was the first credit union in Maine. It is a member-owned, not-for-profit cooperative, offering a wide range of financial services to individuals who live, work, worship or attend school in Cumberland and York Counties and the City of Bangor, Maine. They serve over 15,000 members and have branches located in Westbrook, Portland, Bangor and Arundel. For more information, visit www.infinityfcu.com

December 1, 2015

November's 0.00% APR Auto Loan Winner was Judy Stanhope! Judy's auto loan rate will now be 0.00% APR for the ENTIRE TERM of her loan! Close your Auto Loan with INFINITY FCU in December and you could be the next 0.00% APR WINNER!

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October 7, 2015

Infinity Named Best places to work for in Maine AND USA!

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When you <3 <3 <3 What you do, it is hard to call it work!

Infinity FCU named Best places to work in Maine AND Best places to work Nationwide!

IFCU has been named one of the 2015 Best Credit Unions to Work For. We are #2 Nationwide and #1 in our Asset size! Credit Union Journal has partnered with Best Companies Group to identify companies that have excelled in creating quality workplaces for employees.

This survey and awards program is designed to identify, recognize and honor the best credit unions. The list is made up of 45 credit unions. The full Best Credit Unions to Work For list was featured in the September issue of Credit Union Journal and is available online at CUJournal.com.

Determining the Best Credit Unions to Work For involved a two-step process. The first step consisted of evaluating each participating credit union’s workplace policies, practices, and demographics. This part of the process was worth approximately 25% of the total evaluation. The second part consisted of employee surveys aimed at assessing the experiences and attitudes of individual employees with respect to their workplace. This part of the process was worth approximately 75% of the total evaluation. The combined scores determined the best credit unions and the final ranking. Best Companies Group managed the overall registration and survey process and also analyzed the data and used their expertise to determine the final ranking.

For more information on the Best Credit Unions to Work For program, visit www.BestCreditUnionstoWorkFor.com.

8-24-2015 - Scam Alert! - Letter from "American Payment Administration"

Attention members, we have been advised that a company out of Austin TX (American Payment Administration) is offering to set up "Bi-Weekly" payment options on Infinity FCU Mortgages. The letter advises that by paying the new "Bi-Weekly" option, you will save on interest and reduce the length of your loan term... neither of these are true! In the letter it advises that they will remit payments on the Member's behalf to Infinity "once monthly." Thusly, there would be no actual change in any payment frequency, or savings on interest. Please know that Infinity has no affiliation or partnership with this company. The data they acquired was public record and NOT supplied by Infinity.

* Please do not hesitate to contact our Mortgage department if you would like to further discuss this alert.

August 19, 2015

Infinity's Arundel Branch to host a Tropical Themed "Door-Prize-a-Palooza" Business After Hours

Are you ready for some FUN-DEL in ARUNDEL!? Wednesday, Aug. 19, Infinity FCU will be hosting a Tropical Themed KKA Chamber Business After Hours event. The night will feature live music by "Gray Matter," light fare, beverages, a fun "Vacation" photo area (Reminder: we do offer Vacation Loans!) and OVER 10 DOOR PRIZES from local merchants to win!

The philosophy of credit unions has long been "people helping people." Infinity's branch Manager Terry Vetrano has collaborated with SEVERAL of our areas local businesses to help introduce their products/services to the event participants, and to pull together some really fantastic door prizes to be won in a penny auction-style raffle!

Doors open at 5:30 p.m. (please note change in time to allow Infinity to close out business for the day.)

Infinity Federal Credit Union is located at 1298 Alfred Street, Arundel. (207) 571-1753.

Admission is $5 for KKA Chamber members, or $10 for the general public.

For more information on the KKA Chamber and its events, visit www.gokennebunks.com